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Sometimes good, sometimes should have gone next door. Sometimes the manager is not there to open on time; workers change everything! Burger kings typically have a good sandwich but the worse French Fries but in Burger King in Southaven has great food, good service, good atmophere.
It is always the best fast food diner. You wait for service and for food to be brought to counter. We were passing through South Heaven and we were looking for something quick we could grab and keep moving. We asked for three meals with a bottle of milk and three bottles of water to go with our food. As they begin to attempt to I had breakfast there. The food was warm and well put together. The staff is very friendly and informative. The staff keeps the dinning area spotless and will come up to you and ask about how is your meal.
They will ask you The food is always hot. Drive-thru is pretty good in service. There is also a special painted on the windows, so look before you order. Consistently, good fast food.
Good value and they make a good breakfast sandwich, biscuit, egg and cheese. I have one child that just loves BK we went there the first day, always love going to BK where ever we go, no matter what city or state.
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We used to order every lunch break and deliver in our office. I would like from your head office to make action for this scenario happened in khaldiya branch coz as I got the information all customer is complaining for this person, unfortunately no one is doing right action. I complained already to the area manager , as what the staff from that branch informed us they will just cover the ass of that manager as they are belong from same country Egypt. Its been over a week and I cannot remove my mailing address.
Dominos pizza on Warwick Ave ,Warwick,ri is probably the best pizza I had and not once but many times. Manager Bill,Kevin,Vennesaa and rest of the gang are top notch. I have been facing this problem from quiet some time and finally wanted to share this on public forum.
My 7 year old son is very fond of pizza and asks me to order for it. Since last times dominos people fail to take my order at one go, I have to redial them at least twice to place my order. The same thing happened with me today I have ordered a pizza at around 7: Finally I called up dominos people now what they say is that I never ordered for one. In fact I have called them twice to place my order. This is real irritating when a child is waiting for his food and these people fail to deliver.
Dominos management should try to employ better people who have potential to take the orders. Suggestion to dominoz management- Stop boosting on the delivery potential of your 30 min nahi to pizza free..
I usually do not make any negative comments, but even after the wait, my food was cold. This was a very disappointing experience.
On I call store to let them know that none of my 6 pizza I order had been cut when I asked to speak to the Store manager I got the Assistant manager who told me sorry but I know the pizza were cut before I sent them out for Delivery. I find it funny she can give me her number but not the big Corporate office number?
I want to know what is going to be done about this Either Credit me back for six pizza and wings and bites or something. I want to hear back from somebody now not when you all want to get back to me now like right away. When I went in there to get Corporate phone number they play dumb and then guy was like it this and it was not it was a ordering hot line for you all, then when I got the right number you are close man you all take the pizza on this one.
My name is Christopher Paul my phone number is and some one big better call me back not the store manager I mean some one big or I will keep calling and just so you know there were other Parents who where here and saw them not cut and heard what she said and what the manager said I think you lost some customer because of the way they treat me. My first experience with Dominoes was great. I downloaded the app to my iPhone and ordered some wings.
The tracking on the phone was on point, also the delivery time and delivery guy from this store location were prompt. You now have a new customer. Phone representative was very blunt and rude. No emotion whatsoever may has well been talking to a rushed robot! Im so upset with my pizza with one jalapeno per slice and barely any pepperoni. Never eating from there again. Please remove my email from your list. After an hour of waiting for my delivery from the Dravosburg store, it was wrong.
I never expected that response for their mistake. I will never order from them again. I will go to pizza hut instead! We ordered two pizzas late at night. Using the online delivery system, we thought it would come soon. The pizza did not show up. Hi, I had a bad experience today. When I call them back they guy incharge was not helpful and not even asking apologies. Customer service was too bad. He is telling if you want the order we can provide some discount.
Who wants his discount? I used to order from them many times but no issue still now. My children was hungry and am totally upset with them. Dominos from Main street, Hackensack, New Jersey. Such deplorable customer service is absolutist unacceptable at any such dominos establishment I demand a personal apology! My order was not good at all! We were so dissapointed last night, we threw most of it away.
There was barely any chicken and it had hairs on it! The mushrooms were cut super thick they were almost raw in the middle. We always order the same thing because it has always been perfect until last night. Hi, I had ordered my pizza when I got off work at 10 she said it would only be about minutes when I arrived at the drive thru the lady said I had never called when it was clearly her that was on the phone.
She said they could make it and it be another 15 minutes I have been sitting in the parking lot not for over 30 minutes waiting on my food while there is over 10 people working inside sitting around talking. I would love for dominoes to become one of the first major chains to have a gluten free choice. Take notice that this is the way we are going now.
I would order all the time. I ordered 2 large pizzas from the bob Pettit dominos in Baton Rouge tonight. I ordered the pizzas online and track them till it said packaged and delivered. I waited 30 minutes before I called the restaurant only to receive no response. I ordered pizzas during working hours but never received them. I really love dominos you can say i get pizza every weekend.
But lately my orders are not the same. I usually get garlic parm sauce for my pizza but ive noticied that theres a problem with that. First it wasnt garlic parm on my pizzas it was bbq sauce? After i called all i got is an apology of that im stuck with the food i didnt order. Now i place my order like usual and recieve a call after purchase that there no garlic parm sauce. I cant get a refund it will take to long to get my money back when i paid now. I cant downgrade or anything i just have to deal with food again that i didnt want because what i ordered and paid for couldnt be delievered.
So i say ty dominos for one of the most things i love to get and messing that up for my family. I had been so looking forward to it. It was dry, boring, flavorless, and hardly any toppings. I was wicked disappointed in it. Thanks a lot, Karen.
Ok here we go. And was really trying too make a difference. In how business was done. Machine answered the phone. Ok I c your adds on tv wanna place an order an get off the phone. The one thing she did correct is give me the DM number. But once again only to be dis satisfied by ur answers to a coustomer complaint. His name was mike and this is in the Phoenix az locations U need compatent help in Phoenix. Tried to order 2 pizzas and the dingy girl who answered totally wanted off the phone before my husband had even placed the order.
Needless to say, he was hoping she got it right. After about 45 minutes we heard the doorbell and my husband went to answer. Both pizzas looked completely different from each other even though the were supposed to be the same crust and only 2 toppings. Told the driver and he said he could tell they were different. HE called the store, and no one could say they were the manager.
My kid was hungry so we paid for what we got and said whatever. And…then had an attitude when my husband tried to give his side and only shut up once he realized we had paid for their screw up!
Went to dominos in alabaster alabama on road at My husband brought home pizza from the hanceville Alabama location.
Basically accused us of lying. Will not go back. When I called to try to place an order for a two topping large pizza I was informed that the special was only for certain days. So the next day at work my co-workers and I tried to place another order and we were told the same thing. Well I just viewed the advertisement again and the only thing that it says is that the offer is good until June 2, On Tuesday night around 9: I came to a 4 way stop at hwy and hwy 63, before I could get to a complete stop the driver blew the horn and drove around me and took off at a high rate of speed.
The car was parked in front and I went inside and asked for a manager. A young man came out and said he was in charge. The driver was also standing there. I explained what had happened. The person in charge said he would write up the driver and the driver proceeded to call me a liar saying he did not blow the horn but admitted to everything else, then proceeded to curse me when I asked him did he realize he could have caused a wreck. He then proceeded to tell me that I had no right to lie when he fought over in Afghanistan for my freedom, I told him one had nothing to do with another and brought my daughter into the store to confirm my story and he called her a liar too and she is 13!
I have no reason to lie about the events. When I called a minute after to ask the guy why the total was so much he was extremely rude! He proceeded to raise his voice and yell at me saying that now he had to throw all the food away because it was all done!!
How was that possible if I called legit 1 minute after I submitted it online!!!!!!!!!!! He then hung up on me!!!! Never had a problem but the last seven months of service has been horrible. The distance between us is less than a mile. This is a copy of an email I just sent to seamless after yet another disastrous experience with dominoes in west Roxbury, massachusetts:. Last time the order was late, and it arrived with only my sides, and not the pizza.
The driver went back for the pizza, which was cold when it arrived, and no one ever apologized. This time I made sure to give myself extra time so the delivery would be here when my kids got home from school. The app said minutes.
Over an hour after placing the order, it had not arrived. I called and a very unprofessional worker answered. He checked on my order and said it would be an additional minutes it had already been over an hour. So I asked to speak with his manager. I called back, was placed on hold again, and was again disconnected. I called back AGAIN, asked to speak with the manager, and honestly could not believe the man who I talked to was a manager.
He had zero customer service skills. He was finally able to tell me my order was never received. This was nearly an hour and a half after placing my order, and after a previous employee apparently pretended to look up my order and quoted me an estimated delivery time. The manager did not have an explanation for me. He offered to send out a free order, but told me it would likely take more than an hour. I want to be sure my account was not charged.
And I strongly recommend you remove this restaurant from your app. Dominos has really good pizza but the dominos I order from does not have great customer service!
They are slow with getting orders out when you pick it up and even slower with delivery. When you order for pick up the people behind the counter are rude and nasty. They get mad at you when you ask them questions and they spend more time talking about their weekend or their relationships that they pay no attention to the customers even while they are ordering! The delivery guy gave me my food after being an hour late from his window! The number is dominos I would like to commend Steven from the Oakton store in Skokie,IL for his excellent customer service.
He was able to resolve a complication with an order in an efficient and effective manner and he truly put the customer first. This was the best customer service from any food establishment I have received, even from a five-star restaurant. So once again, thank you Steven for your hard work and dedication to making the customer extremely satisfied with their experience. I would like to let you know about the store you have in Denison, TX. I asked there were any specials going on and he told me na not without a coupon.
I placed my order and then walked out and set in my car. I noticed that there were specials on the glass that I had not noticed going in.
When I went back in to get my order I told the young man that there were specials listed on the glass that would have given me a better deal. His response was well there posted right there. I thought you saw them. I am very disappointed in the customer service I received at this location and will not be retuning. First time I have tried dominos pizza in years.
It was the most discussing food I have ever ordered. The veggie pizza was soggy with liquid in the middle of the pizza. The Cali bacon was just as soggy. The boneless chicken was greasy and not crisp. Would never order from dominos gain. Horrible service on w 75th Merriam,ks they mess up my order and call another location on college blvd to reasign the order and charge me TWICE …. Dominos needs to do something about their customer service because it is terrible!
I have called for the pizza And when the same pizza order should had been free when again they have put my order they have charged money for the same. See how is your service. I have managerial experience in the pizza business and shame on your business. I ordered at 3: No discount no apologiez I paid full price for a cold meal.
Shame on you guys never again will I order. The woman behind the counter was friendly, prompt, outgoing and knowledgable server , store While I waited for the pizza to be made, I saw her engage with her teammates and with other customers…all interactions seemed as fun and amicable as the one I experienced.
Order two medium two topping pizzas at 5. While staying in a hotel in San Antonio, Texas, my daughter and I ordered pizza. When I called, my worrying begin, I had to repeat my order 3 times…I was told the pizza would be here in 30 minutes. After 40 minutes, I called again. One hour after my initial call, I called and asked for the manager…he assured me that fresh pizza would be at my door in 15 minutes. Just received my order and I ordered chicken Alfredo pasta.
The pasta barely fills half the tin and more then half the noodles do not have any sauce on them. I honestly will order from pizza hut because they have a way better product. I have a picture of it if you want me to send it in. Hello Dominos brings thrills with their new sauce and crust as well as the new cheese. I am a resident of Las Vegas and the stuffed cheesy bread is one of my favorites.
I called one of the locations for dominos and I was informed they did not have pizza dough. Weird and kinda disappointing seeing as though it IS a pizza restaurant.
We ordered a pizza for carry out this evening from the Chenal store in Little Rock. We ordered extra sauce, but got none, and the pizza was not only cold, but not fully baked. It was very disappointing and we chose just to finish baking the pizza at home rather than take it back to the store. I ordered a meal that did not come. I called the store no answer for the rest of the evening. I call the next morning and the employee was total ass and hung up.
Then does not answer phone after that. After an hour of calling back and no answer i drive over there. They are just letting the phone ring and ring. I call manager and answer machine says on vacation. Message service says to call alternate number and when you do its disconnected.
I call the customer care and ask to have store manger to call me back. A week and a half later still no call. Our business will go else where. Since we are not worth a phone call. From a low level area manager. When it reached 8: They then told me that they would make the order again, I gain started to wait the second time, then at 9: Then I spoke with the manager because I was angry with this problem and I wanted to know if he could fix the cost of the order and he told me the same price as for the first time I called.
After I reclaimed for a while he decided to give me a credit for the next time I ordered. We recently were visiting the Newport, KY fort thomas area and placed an order online with dominos. We got an email confirmation of our order with an est delivery time of our order.
It stated mins. After an hour we contacted the store and was told it was ready for delivery. Just felt like we were owed a better explanation than online not up to date. I have lived USA for 15 years and now living in India for the past 5 years.. I called the tirmulgurry branch, secunderabad in India and placed an order at 7: I made 5 more calls within 1. Finally I called one more time and screamed and they said that order was not given now th epizza will be delivered.. I todl them I will show them the proof that I have called..
They still were not apologetic.. I sent it back and decided to never eat their pizza again.. They lost one fo their customers, I usually order dominos every days.. The delivery boy came at I have two children 6 and 11 years old who wanted to eat pizza and finally they were so sleepy, they ate something else and slept..
And this is not the first time it has happened.. Hope people take some action.. I purchased 4 med pizzas from the dominos here in colorado springs colorado on n circle. I usually love the pizza and the service witch Is why I pay a little bit more to get it from dominos but this time I was very disappointed the pizza was horrible like it was not made right or sat out for to long before delivery… I also did not like the short attitude I recived when I phoned in my order I wont be purchasing a pizza or anything from this or any of the branches nor will I be recommending it.
Today, we ordered 1 Wisconsin 6 cheese, 1 pacific veggie, and 2 Mediterranean sandwiches. One of the sandwiches had a long hair more than 2 in. This is dis-satisfactory and negligence on quality check. The staff should be better trained on food preparation and quality control.
Usually we get very good service and great food from the dominos located in Pearl River the one located on central avenue but tonight the pizza was sub par. There was barely any sauce and the crust was dry and tasteless. This pizza sort of made me feel like I was just better off not eating it. Hello my name is Tessika. I ordered online at dominos.
Tonight we orders 3 pizzas online for carryout. My total at the end was When I went to pick up my pizzas the total just jumped to I asked what this was about and was told I was wrong and this was the price. When I got home and checked my email the price was 20 and not My roommate and I love dominos pizza! But each time we go in to pick up our pizza none of the people making the food are wearing gloves!!!
I find this very unsanitary and almost makes me not want to get pizza there anymore.. I thought it was mandatory for people working around food to wear gloves??
Good afternoon, I found myself having to address a situation I did not agree with. I order the complete combo meal over the phone at my dominos pizza store today. I had my wife pick it up on her way home. I asked the order taker to add 16 piece Parmesan bites because they are very good.
This would make my order have a total of 32 bites. When my wife got home. She was not given the 2 liter bottle of soda and also got a total of 16 bites. When I called the store, I explained myself to a new kid that kept putting me on hold to ask someone else the questions. He eventually had me talk to the manager Addison about what happened after on hold while they explained to each other what was happening.
When Addison got back on the phone, he told me I had 2 option, I could go pick up the soda and pay for the extra bites or they can deliver the soda without the bites, but if I wanted the bites, there would be an extra delivery charge. There was no customer service here what so ever! I have seen other more professional employees at this store that could run it better.
I am also afraid to actually send this in considering they know my address. Today was very different. It just was thrown together.. I could eat the whole thing by myself. Should be advertised as smaller in size because it is!!!! Was very disappointed to see employees fixing pizza without gloves. One employee was fixing an order, stopped, pulled up his pants that were falling down, then proceeded to finish the order. I ordered a thin and crispy and it was so burnt that i refused it.
The next one was not even what i had ordered, but i took it just so i would not see them make another pizza with bare hands. Today the weather was too hot for me so I decided to order pizza.
I was forced into retirement last year, and with my limited income I have little discretionary income. When I ordered my pizza from Yelm, WA today I wanted some specifics, including having my thin crust pizza cut into 8 pieces like a normal pizza. I tried using the online system and it kept showing one of the pizzas as 8. When I again said that we had corrected that when I ordered, she turned, pointed to the order board and told me I had ordered premium toppings.
She offered to make the pizza again with different toppings. I told her I wanted to see the pizzas. She turned away, apparently angry with me, and went to get the pizzas.
She threw them down onto the counter and backed away, never offering to open the boxes and show me the pizza on top or the other.
She put her hands on both hips and glared at me to see what I would do. I opened the top box, and found the thin crust was cut into all kinds of pieces, not the way I ordered it. I turned and walked out. This was about 5: I went to Pizza Hut 1 block away, and ordered my pizzas again. I also told them I wanted my thin crust cut into 8 pieces, not a bunch of little chunks. They gave me as many peppers as I wanted without a hassle and without having to pay for them. Again, limited discretionary income.
So far I have told 5 people about my disappointment. I also have a Facebook account. I am unhappy about this complete lack of service. Our pool ordered three small pizzas from dominos online and forgot to supply garlic sauce and Parmesan cheese. The delivery man didnt even take time to count the money received and walked off before getting confronted about the situation. Their customer service was awful and we do not intend to order from the company again. I just called into the Nazareth location.
I had a not to good expirence there prior and had talked to a woman manager. She told she would put a credit on my account however when I called today there was no such credit. This was supposed to be there the end of June. Today Jeff was the manager on durty.
I have never talked to a manager so rude. He was raising his voice and on top off he was talking over me. I thought you listen to hear what the issue was first then try to fix it??? After putting up with this for about 10 min going back and forth with him I finally asked for a supervisors phone number in which Jeff and arguing about giving to me , he then filly asked if he could do something for me.
My reply was no, if he was going to do something he would have already offered. This is an example of someone who needs a better understanding of what customer service is. My husband is from the Mid West and it use to be our favorite pie for pizza night. A while back Dominoes starting adding a 1. Whatever reason being used to justify this extra expense is morally wrong. You know it, your drivers and your customers.
This charge undermines your Delivery Drivers income potential and your opportunity to do something good. One could even deal with the cost being split but to hijack this from your drivers is disgraceful and Dominoes should be ashamed. Is Dominoes owned by the Mexicans or Chinese or someone who could care less about our country and our people. No need for them when companies like Dominoes exist. Dominos Store in Cutler Bay is the worse excuse for a pizza shop I have ever had the misery of using.
This store and its sorry staff are the reason I will never use another Dominos ever. I just called and they have no record of my order. Then another guy comes on and says be there in 10 minutes. Just talked to manager to cancel order. He said accept pizza and canceled payment. I will give him credit for that but refuse to use Dominos. I bought two pasta bowls, the lack of sauce on the ones that was made on Wednesday, August 14th is unacceptable.
I had ordered food from the dominos in Norwich Connecticut that was discusting.. I sent an email to the main company.. And they got back to me apologizing for the horrible service.. They did tell me that the store that I ordered from was independent and that they would contact me within 3 days.. I must say the service is terrible on every level.. Like I said in my first complaint, I would have had better meal if I had gone to McDonalds and that not saying much for the food I got that night at dominos..
I am very disappointed in my full experience with dominos.. I have had pizza delivered in Edwards, Colorado several times. Only once did the driver not appear to be under the influence alcohol, pot, or both.
It will be if they have an accident. I called and complained to the manager who told me no drug test is in place. Thanks for caring about your customers. I am no longer a customer, as I feel I am endangering society by putting your drivers on the road. This company refused to deliver to my residence because they said I was a block out of their delivering area. I will speak to all of my friends how unprofessional this business is and will never use this company again.
I was very disappointed and refuse to ever purchase dominos again. The customer service was terrible. My order was taken wrong by the delivery man Philip I even tipped the guy for carry out.
A receipt was never given and when I returned to correct the order the new teller Jasmine was rude and would not hear me out. I have never been treated so rudely in all my life. I will never order dominos again and will remind others to chose a different pizza company.
Store number worst company ever and they still didnt give me a receipt. I am very disgusted with the dominos in boutte la. I like minutes away and it took an hour to get my pizza.
I will never order from a dominos ever again. You need to get your stuff together dominos. I ordered a pizza from store in union turnpike and this is my third time orderingfrom them. The first time i ordered, i ordered a pizza with no cheese because my little brother is allergic to dairy products and he cant eat cheese so i tell them no cheese , just chicken and marinara sauce but the pizza camewith cheese.
I called the store three times but no kne picked up. The second time they did the same thing. I called but no one picked up again… My little brother couldnt eat it again because what if there was even a little cheese it would be dangerous for him… So the next time i didnt want to order from dominos but my husband said to give them another chance and this time i ordered two pizzas and breadsticks. I put the order in at 1: My husband called at 3: After that, the delivery person came to my house 10 minutes later and one of my pizza had cheese on it.
I called again but no one picked up. So why are they working there. Store Columbia pike arlington VA. Stephanie , the worst manager , rude ,the worst customer service I ever experienced. Ordered the carry out special. Normally takes about but thought it would be worth wait, I was wrong. Arrived 30 minutes later to a lobby full of patrons all being told to wait 5 more minutes. I was told the same. I left after being disgusted by managers treatment of staff. Had he done so he would have yelled in my ear and ears of about 10 waiting guests.
Firing my 25 minute wait I continued to hear mgr. Yelled about phones which were being answered promptly , yelled at drivers again, yelled so much I had to leave. Due to the m. Yelled about phones which were being answered promptly , yelled at drivers again,talked down to staff who were all working very hard, yelled so much I had to leave. I hope she does! The employee was taking a phone order. Maybe you will look into this matter.
I arrive to work to find a saugage sandwich when I ordered chicken. I came back 1 hour later with the sandwich and asked for a refund. Shitty service here going to stick to the local pizzerias.
I am very happy…Thanks. I have a complaint on the Dominos. My son went on a interview. His contact person in Olive Branch, Miss. You are not going to hire him because of that. My son does know how to add, subtract and mulitipuly. There were other applicants there as well. Tracy Moore Bryan K. I ordered Pizza from you east aurora west Naperville, location the pizza was the worst I have ever had, call the store back and the manager was so blah about the whole thing he just said I will send you another one in 35 min, it is still not here.
I guess people in west Naperville do not care about the quality of pizza they consume. The pizza was very very bad, an the manager was to busy to here my anger. I ordered a crunchy thin cheese pizza, I waited over an hour for it to arrive and when it did it was cold. I am a vegetarian and have not eaten meat in sometime, I was disgusted to find that there were bits of meat all over the pizza. I will not be ordering from dominos for a while if ever again. I ordered a pizza and sub last night and it was cold and had very little toppings I would like to have this sovled it was not the best food.
Once again our pizza was cold and the thin crust we ordered was dry as burnt. Where can we send these pictures? We love dominos but this is unacceptable and it keeps happening.
This is actually is not a comment but a complain. We are long year customers in Dominos Pizza. We really enjoy the taste and the price. On Saturday, October 05, , around 3. We ordered a medium sized chicken pizza with Onion, and Jalappeno peppers.
But told we him that is not the amount and he gave us one dollar more. Knowing that even that is not the price, we asked him the price again. He lied and tried to cheat us. Even he was not polite as we expected. We cross checked other people in the store who was picking up or ordered in case there is a significant price change. That is really cheating and stealing of money. We asked him to refund us and he did at last crying out loud. Is that the proper way of treating customers?
We left the store telling him that we would tell the story to the concerned body higher. We would like to urge any official who reads this comment to take the necessary action.
Its friday october 11, at 9: I placed my order at 8: I get that it may take an hour with it being Friday. But here I am waiting at I have tried to contact the store 5 times ten minutes apart starting at 9: This is just plain old wrong.
I was tracking the order and it told me that treVon left with my order at 9: I just checked it again and now it says Leon left with my pizza at I mapped out the dominos I ordered from and its 9 minutes away. What is wrong with this picture. Fool me once……… BTW Maybe u should hire English speaking people. I ordered a medium pan pizza last night. I normally love these, but the one I recieved from the dominos at Hennepin in minneapolis was incredibly thin and floppy. The crust was the only decent part.
Did you change the thickness of the dough? Either way it was a dissapointment. I placed an order online for pick up and upon getting home with my order discovered that the icing had been left out of the cinnamon sticks. In the meantime we will not eat the sticks cause…no icing.
They treated me and this situation as if it was not important and like oh well. So ok…no more business from me. My family and I usually order from Dominos if we decide to have pizza delivered. I typically place my order using your website, however after two failed attempts at placing my order online tonight, I decided to call and place my order.
The customer service and pizza is usually good. The pizza I received tonight however, was especially awesome! This pizza could have been on a commercial. It was a perfect! It actually had generous toppings. I called the store to give them this compliment, but the line was busy each time I called.
My son told me I should send an email to the corporate customer service because there was a greater chance it would be read and hopefully passed on. We hope that you will let the Forsyth Road store know they did an awesome job. The young man that took my phone order was exceptionally nice. I wish I had his name. I think he may have been fairly new, because he was asking questions to someone else.
Patricia Bruni -a loyal and satisfied customer. I made a simple order from Dominos pizza of a pepperoni and a barbeque chicken pizza. How embarrassing would it have been if i wouldve shared the pizza with my friends. The service this evening was terrible. Not sure why you would take an order and then continue to lie about the the delivery time, my pizza has been finished for well over an hour an hour and still waiting to be delivered.
How fair is that. I think the manager is irresponsible at best. How does dominos begin to allow this. I am referring to the Eatontown of red bank location. I just ordered a pan pizza for pick up. When I arrived at the stie I was told that it would be just a few minutes. After about ten mins. They told me that they had to remake the pizza. Just tell me u screwed up.
The service in this store continues to deteriorate. They are either to busy to handle the work load or whatever. This kind of service is vry unsatisfactory. Hope they can fix this issue ir they wil loose customers.
I ordered a Vegetarian Pasta after the lady takes about 10 minutes to come up to the Register. Once I order they not only take another 25 minutes for my pasta but they gave it to me burned. Really disappointed, because I was the only physical customer at that time and had the worse customer service. Just ordered my pizza and picked it up. When I got home I noticed that 2 of the items I requested on my pizza were missing banana peppers and bacon, my favorite things I could not go back to the store or wait for another pizza to be made as my 3 yr is sick with the stomach virus.
I ordered from the Mccomb, Ms dominos on Delaware rd, I waited 5 minutes at the drive through before being acknowledged or greeted, and then got a pizza that was not correct to my order. The numbers in the box are and I am in no way satisfied with the service or the pizza. There were 4 or more employees standing near the window and no one acknowledge us at the drive up window.
The last two times I have ordered my delivery was less than satisfactory. Last time the order was cooked incorrectly but because of my previous experiences I just ignored it and chalked it up to a busy night.
Tonight I ordered two different pizzas, one was way under cooked and half the cheese had slid to one side of the pizza. The other was burnt and super salty. I am assuming the saltiness may have been because of the cooking process since the pizza Philly is usually somewhat salty.
You should have a few more people working the dinner schedule. The pizza was just a waste of money. But the calazone pockets were amazing the filling was fabolus. But the was very dry ande vry hard also, so i suggest that to keep a little moisture. Placed an order online. When the order was placed it said that it would be 15 to 20 minutes until the pizza was ready. Using the tracker as a guideline the pizzas had still not been places into the oven an hour after the order was placed!
When I called to check on it they said that it could still be another 30 minutes or longer!! I understand that things happen and it gets busy especially on a holiday.
But to not have the curtesy to call you customer or let your customer know that it is going to be longer than expected is just poor customer service. Not to mention the poor attitude the two associates had on the telephone. Needless to say Dominos will not be getting my business anytime or maybe ever.
Learn to treat your customers better and provide better service. I recently ordered from the Dominoes in Luray, Va. This is not the first time they have messed up on my order.
The first time it was taken to the wrong place and I had to wait over an hour for my order. The second time was tonight I order 2 oven baked sandwhiches and a pizza, it came to the right place but the sandwhich that I ordered was wrong. I had asked for a only steak and cheese and it came with everything on it.
This dominoes use to order from but im beginning to wander how they are still in business if they keep messing up on orders. So I walked in  and a guy named Aaron helped me. He talked with a bad attitude. Who hires someone who smokes marijuana? I want him drug tested A. Hope this gets resolved.
He slammed the phone on me did not say goodbye or thanks none of that. I let it go then I came to the store, same attitude. Looks like he hates his job, I did not comment to him or anything, I just took his name. Such a rude person and no place in the customer service industry. So this is my personal complaint to the corporate office. They have to do something about this person.
I ordered pizza from your store in red bank nj for dinner. Using the iPhone app I found a coupon and ordered on line, 2 large 1-topping pizzas, a 16 piece Parmesan bread bites with marinara sauce, and a 2 liter of coke. But when it arrived the bread bites had spilled into the pizza carrier and I only got 8 out of the 16 without any marinara sauce.
You lost our business today. It took too long to get the website to work, so we called you. We asked for a coupon we found online and your people were very rude in telling us we could only use the website, that did not work.
All I asked was you honor an online coupon. We went to another pizza place and will continue to do so.. I normally order Pizza Hut but saw a Dominos commercial and decided to try you guys tonight; major disappointment. Major work for this household, mainly me! Appreciate the heads up with card change but we may need to rethink shopping with Kroger if Kroger Reward changes are made as well. I hope our Kroger stock grows more from this assumed bottom line savings from Visa to MC!
If there is a greater Visa Card service charge to Kroger Corp against a great savings from MC, I might understand if this had been explained. I am a retired employee of the Ind. Dairy, and have always shopped at Kroger. We now live in Greenfield In. And if you do find them I have found the lines for the check out self to be backed up to the Deli Dept. And people are going to Walmart to do their shopping because of this problem.
I feel tis needs to be corrected. I purchased you advertised dinner for Christmas and needless to say was super disappointed. I was under the impression from the add and your phone person that the dinner was cooked and all I had to do was heat and eat. Shocker had to cook the dinner. If that was the way it was it should have been advertised as that.
I would have purchased my dinner separately and would have had better beans and potatoes. I will in form you that this will be the first and last time I purchase a meal from you. I will purchase my meal from someone else or purchase individual items my self to be cooked by me. What a big let down. The price was too high to have to cook my self. The person makes sure the smaller amount check clears, the presents a larger check to pay for gift cards!
These checks were returned and created a monetary loss for Krogers. Perhaps Krogers should only accept credit cards to pay for gift cards. Well, my son took a cash card which the tranasactions s were approved and payment cleared at the time of purchase as payments for gift cards.
Everyone inserts a chip or swipes these days and it it either approved or declined. The cashier moves forward if the payment is approved and so would anyone who works with accepting payments. Found out The Cash card was stolen, and payment was stopped and the thieves still got the gift cards and spent them across the street. My son, who is listed as a bagger, paid as a bagger, trained to be a bagger until the customer service manager put him in a cashier position over 2 months ago when the store got busy; HE was terminated for taking the cash card as payment due to his name being on the copy of the receipt.
The manger, Robert, said he was emabarrased that protocol was not followed he had no idea that a bagger was running the transaction. I understand Kroger lost money, but the CSM should be terminiated for putting a 15 year old as a cashier without pursuing the proper training and following the proper procedures and policies to fill this position.
Its really aggravating and have complained before. The Kroger in Fayettville,Ga stole my money and will not give it back. Can someone send me the number to Bruce,the CEO. And the Managers on duty were very rude.
My son worked at Kroger from June 9, to November 19, He was a good employee, on-time and even called in on occasion to cover other peoples shifts.
Since he was able to see his schedule online, he constantly monitored the schedule and informed his supervisor when we could not work because of school. Although he verbally told the managers the days that he could not work, his schedule for the most part was always wrong, they had him scheduled to work days that he had school activities and his schedule changes many times with no notification.
When he came home and told me what happened, we went back up to Krogers and I requested an explanation.
The manager on duty could not provide me with proof of the incident nor a copy of the discharge paperwork. They will not get away with this, I am following up with this. Last couple of time, after I did all my shopping and came to self check-out, guess what..
Do you Kroger folks even give a damn about customer service. Do you not even contact the customers to try to correct problems? I personally am just about ready to look up an HEB to shop at. When I lived in Texas before, Kroger was not like this!!!! They have gone to hell in a handbasket and so, too, it seems Kroger followed.
Overall, the thing I most dislike about Kroger is that they will never get in an item for a customer, though we are willing to take the whole darn crate if price is fair. Grimes Chili beans in chili gravy, Shullsburg—or any kind—of cheese with bacon, Hormel pork patties in tin can. Where I moved from they were accommodating, unlike Kroger. Incidentally, your rest rooms at ANY of your stores are filthy!! I will say, most of help is very nice.
I get up at 7am to go get gas from the krogers on washington road in augusta georgia. I walk up to the clerk glass window to see that the employee was bent over stocking product so i gave her a few min to Finnish up in anticipation that she would at least greet me and or acknowledge that i am standing there.
She did not she continued to stock product. Self service would not work for me so i walk back up to the window to ask for assistance and i see the employee walk out of the booth towards what i can only assume is her car. At this point i know im being ignored on purpose.
This happened on wensday This was not a plesent way to start my morning. If this is the quality of service your cooperation exhibits, I can no longer spend my hard earned money in your stores or at gas stations. I am from Indianapolis, Indiana, and I use the E. I called them today and they said they had never heard of that offer and they do not use it.
Where, then, does Kroger use a Senior discount? I was going to write a long and detailed complaint but I see other complaints here about the same issues. For some reason national management has decided that some stores can be poorly stocked all the time. My best guess is that Kroger is having financial problems and can no longer afford to stock all its stores.
It cannot afford to hire enough staff. So, blue collar neighborhoods become victims. You have become Wal Mart of taking customers for granted. Several advertised specials were not in stock. Your policy is for a customer to wait in line at the Courtesy Booth for a rain check. This customer has too much pride to be forced into another line. You mail me monthly coupons but many of those items were not in stock. Its obvious that you do not value my patronage. You have been making a big deal about customers being patient while you restock from Harvey.
Results, not excuses are how we live in Texas. People were being rescued off roofs. Kroger just has an inventory delivery system that does not work in good weather and totally collapses in bad weather. Stop being a martyr. My Kroger is only 2 miles from the house. I like the staff. Your manager gets on his hands and knees restocking shelves because you wont hire enough staff.
I feel sorry for him because none of the store departments can get what they order and he gets the blame. You have one last chance to keep me as a customer.
I am 70 years old and have been shopping with you for over 40 years. Can you please bring a kroger to waterville Maine I guarentee you most if not all of walmarts business. I applied online being a previous employee when I was 17 years old. Krogers was my first job and first learning experience of customer service.
I started out as a bagger then I was confident enough to ask to become a cashier. Soon after I ended up leaving for the military. When I finally began to try and take a chance after the thousandth time to reassimilate back into society and civilian life, I was told that the positions that I applied for were already filled.
I arrived to the store and the individual was already conducting an interview and I asked if I needed to wait elsewhere. He replied no and even had the audacity to tell me to take out my Bluetooth as if I was using it or being interviewed. After 15 of watching him decide on what time and date for the individual before me to come in I was told to move a seat down.
The interviewer then proceeds to make a phone call and check on a pizza before starting with me. I believe I was barely making that there when I was 17 years old back in He failed to mention that they have competitive pay as well as a credit for prior employment. This is what I was blind to so many years after my enlistment and building my repetoire in this skill trade, pure veteran discrimination.
This is no human error. Then I had to call myself to follow up which may be rare this day in time. Also a recruiter claimed out of ever question asking on age eligibility I answered the first one wrong but then the others correctly.
Is this what welcome back or have to deal with after being treating like outcast or labeled by a society that we volunteered for? I believe it should speak volumes of I was uprooted and snatched out of an environment already challenging then rebuilt and trained only to be labeled and shortchanged like that.
Hope the pizza was good, mine would be been phenomenal had I been given to bring my knowledge of culinary back to the roots where I began in the workforce. Smoke and mirrors and technology with scripts to protect the company.
Thanks for the another experience of how the system works. I have worked for Kroger for almost 8 months. I work in the Deli. Others in my department dislike me. It has gotten worse. I go to work and do my job. I try helping as much as I can in the Bakery as well. I have only missed 1 day since the day I got hired and get treated like crap by all. Not one person in that Deli puts in the effort I do. They all have excuses for not doing their jobs and leaving it for me to do.
I need something done about these people treating me so badly. I need to know my hard work is worth it. Who do I call to confirm all this? I have already asked them and I keep getting excuses. I have a 16 year old granddaughter that was just hired as a cashier; a Kroger Store in Frankfort, Kentucky. She went through orientation etc.
Worked her scheduled hours, right on time. Her last day of work, she had just gotten about ready to leave the house to go to work, when she got an email from a person Shaun,; he is front end manager of store. As I said the email was from Shaun………. Anyway this email said for my granddaughter not to come in to work that day, June 10th, , that too many had been scheduled for that morning. So thinking the email was from Shuan; she had two other conversations with him through the same email, about her next schedule and where to pick up her last check.
She and I went shopping at the same store that day and she picked up her check. So she went to the camp. She got back the following Saturday. He said for her to come in on Monday 19, at She went into work at Which she was told by Shuan not to come in to begin with.
She left for home in tears….. I have been dealing with three store managers; saying she is fired because she did not show for work and with a district manager; sending me back to one of the store managers. But the manager as of yesterday June 26, , still said she was fired. What the heck is going on here? She has never missed work, was sent an email which we have copies of, and no one seems to know how or why this happened.
How can they do this. And Kroger gives this big speech about how wonderful it is to work for their company. I would say more; but truthfully, I am exhausted right now. I have worked for the Vons. We have a supervisor that puts pressure on a few of us to do a higher volume of work at the same time he is letting others get away with arriving late every day they are scheduled to work. He himself arrives late and a lot of times with a hangover and he will tell you he has a hangover. This is not a very professional l example to show employees.
At times just knowing how the work day will start will make me sick to my stomach. Thank you for allowing me to voice my concerns. The store is so messed up it is frustrating to shop there. Of the 10 items I went to purchase, 5 of them had problems. Gentle lax missed priced on the per ounce number. There was no fat free salad dressing in the store and only large jars of fat free mayo. There was no Kroger brand onion soup on the shelf out of stock. There was no dry soup under the overhead sign for dry soup.
Spaghetti and macaroni were there. Dry soup was on the other end of the isle with no sign. No zucchini squash on the rack out of stock. Apparently this store has quit handling Kroger diet Pink Lemonade as I have not found it on the shelf in over 3 months. I decided, since I was going to have to go somewhere else for these items I would just buy all my items at another store. I quit shopping, checked out with a couple items I already had in my cart and left.
I have been shopping in this store for over 20 years. I have seen it go through several supposedly upgrades and changes. There are items I have been purchasing for years that with each of these changes disappear from the shelves. Of all the changes this last change makes no sense. All you are doing is running your old customers off. The problems I ran into this morning are not unusual. For the last 6 months my wife has been complaining about empty shelves.
She is always having to ask for the milk she wants. A common excuse is we ordered it but the warehouse must be out of it. Yet we can go to the store in Cedar Hill and they will have what we were looking for in stock. I went to the store to purchase 12 tubes of Kroger Lubricating Jelly. I do this about every 6 weeks. They were out of stock. I was given the old adage It has been scratched, The warehouse no longer stocks it.
Last year there was a problem keeping Kroger Lubricating Jelly on the shelves and I was told that same thing. At that time, I filed a complaint with the then store manager. I called corporate and they finally started stocking it again. A couple weeks ago there were more than 12 boxes on the shelf today there are none.
Another example of lack poor management. It appears to me, this is not just the management of this store but the management over the management of this store. No one is fixing the problem. Does Kroger have anyone with enough clout to fix these problems or does Kroger just not care? I am interested to hear if your complaints have had any response by the corporate office. Last night I went through the drive through window at our local Kroger to pick up a prescription.
Over the years from prescriptions and groceries my wife and I have spent tens of thousands of dollars at your stores. I suppose I could crawl in but why should I have to do that at all? The idiocy and absurdity of it makes my head hurt. Why even have pay at the pump?
No wonder America is the way it is. Managers do not seem to be very well trained, and are very RUDE! This is just a email with hopes that the content of this message falls into the hands of someone who still cares about integrity and people who make a difference.
This is a report of a Kroger new hire in LaPorte Texas who simply started out trying to hire on as a cashier part time who has an amazing smile and a personality that could win over the meanest crankiest you could ever find, experience in retail and management made her a perfect fit, somehow after hired she found herself pushed into the meat dept. This is a mother of two and a new marriage so obviously this would not work for her, when asked for a solution she was completely insulted and rudely told there is no job for her except the overnites or nothing.
I wonder at times where has the teamwork and happiness in the workplace gone at Kroger? This woman was so happy to be part of a team like Kroger and to be part of a union was a dream come true to her. Why has Kroger allowed this behaviour to exist in not only management but Human Resource Management? Why is someone like HE Mgr. It is sad to see very friendly qualified applicants who desperately need employment treated in such poor manner, also how much money was invested in this new hire only to be tossed aside because she did not fit into a position?
This Regina should be looked at, this location is hurting because of the superiors at this location. They abuse it MR. Unfortunately we have lost contact with Allen and would appreciate assistance in locating him because we want him to attend our 50th anniversary celebration, can you help us out?
First of all, after reading these other complaints, my faith in Kroger stores has greatly diminished! I am 69 and disabled. I only go grocery shopping every weeks. Yesterday when I went shopping, I was told something by the cashier that just about floored me.
My one vice is Ice Coffee. There was absolutely no Starbucks Coffee or Caramel flavor left. It is a rare occasion that I can find them. So I got all that was on the shelf, I was told when I checked out that from now on customers are only allowed to purchase 12 of any item.
I can not believe this. It is asinine beyond words. Seems to me you just want to keep the shelves full. Why do you hire people to stock the shelves then? Are you there for appearances or to sell things?
Whoever came up with this rule has NO common sense, NO sales experience and is completely lazy and cheap. This is the last thing I expected to be told at a grocery store. I will be writing to every manager, CEO that I can find. Iam a former Marine and was working at Kroger before I went in to the service. I have been out of the military for a few years. I have a clean background. I was seeking employment back with Kroger. I was notified I did not get the job. I must say Iam very disappointed in Kroger the treatment of vets.
I agree the Kroger company has gone downhill on their professionalism their morals and ethics of work and especially their management team who thinks that they are God treat people like dirt because of the position that they have the Kroger companies to retrain all their management team on how to treat their employees like people instead of trash specially in the Colorado area called King Soopers.
With nothing more than 4 items in hand, I headed to a cash register to check out. The male cashier there by the name Frank a white man almost finished ringing up the customer before me. As I approached the register, he told me that he is closed so let me go to another register. After ringing up with another cashier, on my way out I saw him ringing out a white female customer while another white lady was also waiting in line at his register.. He started arguing with me then I asked to speak to a manager.
Then I asked him what else could it be other than that after he told me that the lane is closed and refused to ring me up because I am black then turned around ringing for two other people who are both white.
I am a senior and have been shopping at Kroger in Georgia for years. When I went to checkout, I was told that Kroger is going to stop the senior discount day on Wednesday. If this is true, it is a terrible change that you are making as us seniors can use all the help we can get. Since we do not get raises in our social security every little bit of savings means a lot to us.
I think this will be terrible if this is what Kroger is going to do and it is very possible you will be losing a lot of business. If you do digital coupons and they work. It is in reality a nice and useful piece of info. Please stay us up to date like this. Thank you for sharing. I had a problem with a digital coupon last October 6th. I bought the three containers, and when I checked out, they gave me 50 cents off the eggs. I went back to the store to show them and they gave me the rest of the amount due for the free eggs.
I still have the receipt, and took a picture of the digital rebate that was online. In the ensuing weeks and months, I have brought the problem up every week when I fill out the survey, and I always check the box asking for a reply.
Here it is five months later, and I still have not heard a word from anyone. At this point of course it is a matter of principle, and I wonder why this survey is even given since no one seems to read them or care. I have also written emails to Kroger, and any other email addresses I can find, but still no response.
So I tried calling, but the young lady had to go ask her supervisor whether any of those are read, and apparently the supervisor said that 85 percent of them are read. I have started telling friends about this problem, and some have vowed to try writing a note and see if any of them can get a response. I always seem to get the automated email saying that my communication was received, and that they are very busy at the moment so it might take awhile for a response.
Well, ok, but five months seems a bit much!! So I decided to write another missive to the Kroger management team instead of Ralphs. But alas, the site was down for repair. I am very disappointed in this whole operation, and now believe that customer service is not something that this company has any concern about. I am about to leave the store that I really like, and that has wonderful employees, and go to Vons. I have been a loyal customer at Ralphs for over 45 years, and it is not easy to let go, but I would rather give my money to a company that has a better attitude about the customers who patronize them.
And then today I went to Ralphs and tried to purchase Uncle Bens Rice that had a dollar rebate on a future purchase if you bought two packs, so I bought six — and guess what, no rebate for my next visit was given.
I am about to add that to my list and try one more time to see if I can jiggle any of the corporate pawns enough to bother to respond to me, but I have little hope.
I am NOT a fan of digital coupons in the first place because they often seem to malfunction, and neither do I have a phone that I can store them on, so I can only try to remember what was there and guess how many of what I need. For one thing, I usually try to buy numerous groups of 6 when they are on sale, and it gets almost impossible to keep track of how many groups of 6 I have.
It seems to me that it would be much more advantageous to ask you to buy 6, and then all other extra of the same item would be discounted to the buy 6 price.
You are losing money by making people jump through these hoops in order to get a sale price. All I can say is shame on you for ignoring the comments from customers and treating them so irresponsibly. I would think that, since you put out the survey every time a customer comes in that you might want to know what they say.
Hello Mr McMullen, This was my real after the contacting via the website and continue to get nowhere! This comment was ! Austin at CSR From App said we should and would be compensated as we have both been long term valuable Kroger shoppers. Disgruntled customer as of now , Maybe my Local H-E-B would be a better choice next time , they are only a few minutes away.
I will probably check n them out! This Kroger really need some assistance on training the employees, cleaniness, and also stocking. Why would an manager of this store continue to allow the employees to present themselves in a complete mess in hygiene. This place is dirty and stink as soon as you walk in. Never have anything in stock. One night I came in only self check out was open at 8pm and no other lanes the lines was down to the produce area! I plan to contact the local news for consumer reviews on this store and also the health inspector!
This is my local grocery store why are you employees in groups talking and cursing? Why are they not cleaned up well and professional? Why every single time I come in you are out of products? This is a letter to voice my concern. For me to take the time out to write a letter I will go forward until there is a change. If I need to come in and train the staff myself I will or have us as customers start a petition to change.
I will not end here if there is no resolution soon. Purchased new hp lap top 2 days ago. I purchased from fredmeyers not hp. I purchased it because I needed to do some business on it. Horses would love this!! But City Market tossed it in the dumpster!! A huge box of perfect apples! All grocers but Vitamin Cottage refuse to give me the salad scraps for my chickens.
I even offered a notarized waiver to protect these liability obsessed and paranoid corporations. America is ignorant and lazy- pretentious and selfish- the waste here is beyond irresponsible in terms of losses, manpower, environment and societal involvement- but then America always plays the Good Samaritan on the world stage- while they toss perfect food items in the trash- such as this box of apples that they refused to sell me cheaper or donate it to my horses at City Market Buena Vista.
They all just look the other way and no one cares! You know how horse rescues would love the fruit Grocers toss out?? Most rescue horses have never seen an apple as budgets are tight for many- yet tons of apples are tossed in dumpsters! Americans have to experience a severe depression before the corporate giants get a clue! Create a waiver to exempt any and all claims- it can be done! Kroger needs policy reform. Bernard Kroger would turn in his grave, if he knew.
I needed gift cards for work to give out as Christmas gifts to my coworkers. After I collected my gift cards and approached the self-checkout lane I was immediately confronted by Chec, the cashier stating that I had to go to customer service to cash out with the gift cards. So I proceeded to check out and as I was doing so Chec screams across the store to someone and prompts them to call the store manager.
I actually thought the store manager would have more sense than Chec to bother a paying customer. As I was ringing up my gift cards and placing them in the bag, Chec, the cashier proceeds to personally remove each card as I place them in my bag and held them in his hand standing over me as if he was monitoring and managing my check out.
The store manager approached me as I was continuing to check out stating that it was policy that I not check myself out in the self-check out lane. So I asked him what policy was he talking about, where was the policy posted in the store, and in the past I have always been able to check out gift cards in the self-service lane. The store manager continued to harass me and withhold the items I was attempting to purchase as if he was trying to incite a negative response from me.
Additionally, the store manager was in such close proximity to me that I felt extremely violated and attacked for no apparent reason. I in return acknowledged to the store manager that I felt as though he was obviously discriminating against me at that moment and for him to step away from me. I continued to repeat that phrase and eventually he placed my cards by my bag and moved away from me. I have never felt so humiliated in all my life. This was an obvious act of harassment, discrimination, a violation of my rights to shop freely and venture through a public setting without being followed or profiled.
I will never shop at this Kroger again. My problem is that the shelves are not fully stocked and the products that are on sale are non-extant. You would think with a holiday such as Thanksgiving the products that is used more frequently for that day would be in stock and plenty of it but that is not the case.
The employees are nice what they have of them. I just think it is poor management the way the store is run. Due to the distance where I live now; Clarksville, TN.
After my incounter with them this pass week, I will not be returning to any of their stores…ever!!! To whom it may concern: Yesterday around noon I.
I took the plastic bag that was priced and sealed and finished my shopping then drove home and put away my groceries. This is the 3rd time in well over 15 years that I had to make a return to the store. She is relatively new and needs to be supervised closer. Thanks for taking the time to hear me out. John Martinson, Sevierville, TN. Having worked as a Front End Cashier at the Lanett, AL store was by far the worst experiences in all my working years.
These are a few things I took issue with: We should be kept as happy as our wonderful customers we serve. There is so much more to know store layout, what to do when sale items are out of stock, etc.
Schedule changes to an already posted schedule should be handled by the scheduler notifying whoever is affected by the change via a phone call. Same goes for availability. Again, all parties particularly upper management should know what to do in all areas instead of deflecting to someone else.
They may not wear the uniform, but should be able to better handle such inquiries. Returning the uniform as well as taking the time to type this letter may be pointless, but the overall experience motivated me to at least share my thoughts.
While shopping, the other shopper attempted to squeeze between myself and another shopper with a shopping cart in the same aisle. As she attempted to squeeze through the bottom metal area of the shopping cart sliced the back heel of my right foot. Management was notified by my son who frantically ran to get help due to the amount of blood that covered the floor. Management was wonderful in assisting with first aid to apply pressure along with disinfecting the area to avoid infection.
The store manager apologized and claimed fault. He then asked for my ID and stated that he was so very sorry and would cover any medical treatment needed. He was very cooperative and supplied all insurance information needed to file the claim and contact info to follow up. The picture and video evidence along with eyewitness accounts from multiple people that were involved clearly shows the accident genuinely occurred and resultant damages. Those damages include, medical bills, out-of-pocket expenses for home care of the wound, business missed due to being unable to walk given the area of the wound and more.
For about 16 years and used their drugstore the same length of time. It changes every month. So when I went in to shop and drop off a new prescription the whole drugstore staff was new….
I had gone to my doctor that day and she sent me with a new start date on my medication. They all got filled except for one and instead of asking me why a new start date he was so rude I felt beat up and left and left my other prescriptions too.
I went about my shopping kind of upset but it was fine. Then the fire alarm went off for a really long time. They have been in bad shape for a while empty shelves, no meet, rude service but I hate change. Regarding the Kroger store at Centennial Blvd. I have shopped at this store since it opened. Our neighborhood was so excited to have a Kroger store.
Since it opened and over the years, the store has made a steady decline in all areas, but mainly the staff. I have let a lot of things go over the years, but about a week ago I had 2 store visits that were extremely unpleasant. The first visit resulted in not getting home with tomatoes or deli meat and cheese. When I realized that I did not have the tomatoes, I called the store to see if they were left on the check out area.
I was told no, but to come to the store and they would replace them. Later that evening, I was going to make a sandwich and realized that I did not have the meat and cheese. At that point, I just wrote it off and put it in my memory bank. Why these items were charged to me and did not make it to my car is a mystery. I even had help putting the groceries in the car….
The second visit was about 10 pm. When I got ready to check out, the only places were for customer check out and the line was long.. When it was my turn, I asked for help since I had a full basket. The young lady assisting customers did help me by scanning the items in my basket. She was definitely over worked and I observed other employees just standing around. When I asked why there was not a regular check out station opened, I was told they closed them at Interesting since the store is open until 1: My observations made me think of this….
Young people need supervision and this store did not have that. The store is in Mansfield, TX on Broad street. I went in today to pick up some groceries that my wife had asked me to pick up. Most of the time, shopping there is a good experience. Today, I had a shopping cart with what I needed, and when I got to the self check out counter it was not busy , I remembered that I needed to get two more items. My first thought was to let one of there attendant know.
However, they were busy working with other customers. I took approximately three to four minutes. I came back and my cart was gone. I asked one of the attendant, she had moved my cart to the side. That was perfectly fine until she had told me that they put back all the frozen products. I was only gone less than five minutes!
To say the least, I was very angry. I requested that they bring back what they took out of my cart. This took in the area of 10 minutes, probably longer. The manager, Jeff stood there talking with some other managers, while one of his junior assistant manager took care of me.
He did a reasonably good job. Later at the register, one of their employee had offered my a gift card. I did not accept it. I was furious because this should NOT have happened. This made me late in getting to a meeting. What I want is not to have this happen again, because as much as I like Kroger, I will have a need to find a suitable competitor at that time. Perhaps someone should be speaking to this manager? I think he cared more about his conversation with his manager than a customer!
This morning I went into Kroger as usual, until I find another job anyways, and started working the bread which is what I do every day I work. About an hour or so after I was already working the bread, two women come over and start removing and replacing shelf tags.
One vendor had already come in and then left saying he would try to come back later, another came in and only stocked the bare minimum of his items. I took what I had out on the floor back to the back and also the empties and then told the head night shift guy that I was going home. I am not going to change my job around or do other things and I am definitely not going to take bread back off the shelves that I already worked.
The store is closed and there are neither stockers nor vendors. This reset that should have been done in a week and is now going on three or four weeks is ridiculous. The person in charge of it should be fired.
I worked for a Kroger store before that did a reset in one frigging night. They closed at 8: They pulled in about 30 or 40 people from other area stores and just got it done. I did the meat department by myself. This method is frigging moronic.
By the way, that was in This store is a little bigger, but not much and the reset should not have taken more than one weekend or say Monday through Wednesday with a Grand Re-Opening sale on Thursday. This store is closed form midnight to 6: I e-mailed Kroger and they are giving me an extremely hard time, going back and forth, even though I have pictures of the chicken and the receipt. We had nothing for dinner that night as a result.
Not only are they poisoning people with ignorance, but their customer service is nonexistent with canned e-mail responses every single time, not listening to the customer at all. I hope you go out of business, Kroger.
Well here is the start of it. This is not appropriate for an associate to speak in this manner while at the workplace.
They do not even care if customers are around to hear them. I have heard other employees make sexist remarks and say things of an inappropriate nature. I complained to management several times but nothing was ever done. Perhaps a class action lawsuit like against Wal-Mart would perk them up to the issues in a lot of their divisions.
They certainly did not address mine. In fact the harasse r still works for Kwik Shop in Omaha, Nebraska. Plus she steals from the company, management saw it on video and she still has a job! The experience I just had with my local store was turning out to be a nightmare but blossomed into a flower. The reason I am telling you this is I first called in my prescription number around 9: So I thought I would let them do there job.
So I got frustrated and called the local store manager who himself walked the phone he had to the drugstore area and I talked to Mark my friend and he said with all the rush for the weather that he was backed up and no one was able to answer the phone and apologized for that. Her name is Amber Brackett. She said that this was an easy fix and should take only for a doctor to call in the prescription that I needed. Weird situation was going on behind the Customer Service desk.
This way she can notify her manager. They should be able to see the employee doing this. January 9, around I love shopping at Krogers. I was getting lunch for work and gas at Kroger, Westheimer Pkwy. It was very busy this morning. I insert the nozzle in my car, and went to sit will gas pumping.
When I took the nozzle out and turn the car on, I did not have any gas. I advised that my car is not broken. I showed her the preauthorization that was charged to my card. She directed me to go and speak to manger in the Kroger store.
I requested to speak to a manager, I am not sure what this person position is, but I explained everything to him, Daniel Rios. He did not understand and requested me to show him my car. Daniel requested the receipt and my card used along with my Kroger card.
I said ok, maybe it was a mistake at the pump or cashier. I have a pre-authorization on my card and I have no gas. While taking to Daniel, he was over talking me.
How the process work. I requested a note from him. If the transaction did clear my account, I will request a reversal. I asked why not. I asked him, Are you accusing me of stealing?
Why would I give you my credit card and information on me , just to steal from someone else. I asked for the receipt back for my proof. He refused, so I took it back. I went into the store and now requested for General Manager. Jeff Bailey came with a huge grin. I explain the exact same thing to Jeff. Jeff is saying yeap, yeap while chewing gum with teeth showing.
He is looking through me and not giving any feedback. People passing by looking at me as being label as a thief. Now, I am now very upset and shaking, heart beating very fast. This has never, never happen to me. Now Daniel showed me that my card was not charged, ok. He did not need to start yelling Fraud. Jeff showed no empathy, and no willingness to solve or ease my concerns. Jeff Bailey and Daniel Rios need more customer communication training.
I really need to hear back from Kroger. How unprofessional this company is for not caring about their customers. Wow Wanda , I am or was just a cashier at Krogers , I am suspended because apparently I took a WIC check incorrectly 2months ago and another one a month ago.
I love working and shopping at krogers and I am truly sorry for your experience. Unfortunately Krogers hires to many young people that have no clue on customer experience and that the reason they have a job is because of customers. I know some baggers who have been working for my store awhile and never got a raise at all. I find it appauling myself that they just get minimum wage , I think if they been there 5 yrs … they should at least get 50 cents.
I a deeply upset that they are probably going to let me go on the WIC check but like I said I have 2 jobs and krogers is just my pt job… I asked a few times t cut my hours because I have a 40 hr a week job but they continued to put me on 25 to 30 hrs.
Kinda surprised those were the only mistakes I made but yes I signed a paper that I trained on WIC so they say but WIC recently changed some… personally I thought all the baby formula was the same size and when I talked to a few other cashiers they said the samething without me telling them I said that. Guess they will watch now.
Security seems to think I knew the lady because it was the same person both times but I swear on my fathers grave I had no clue who she was… but on my behalf WIC always beeps at you on cereal bread and baby food… I never paid percent attention on it. I try to get the customers out in a hurry because I work when customers are getting off of work and want to get home quickly… I have been commended by numerous customers. I have a bunch tell me they would rather wait in my line than go to another cashier.
Seems krogers loves to keep you on suspension for awhile and not schedule you. But all and all I love shopping at krogers especially now with the fuel benefits. The sales are pretty good also.
I work in an ALABAMA store and I have to say you would make a lot of money if you put a few more stores in ALABAMA … customers that come to krogers from phenix city and Columbus and Montgomery keep saying over and over they wish they had a krogers… I even had people from brmingham and Huntsville who drive through a few times a year and come in and say they wish tey had a krogers.
I am just a current peon at least at this moment and if I could change it I would…… it is not acceptable in my eyes and I apologize. Its never acceptable to accuse an innocent person. Horrible experience this morning. I never had issue in the western hills Kroger store on Glenway ave, Cincinnati except with this employee named Mark! Every time he sees someone coming with full cart he tries to ignore the customers. Anyway, I asked him nicely if he can help but he was so rude in replying that the checkout lanes are closed!!!!
Very bad customer service! I hope Kroger does the right thing. I feel I was badly mistreated! Krogers in Houston Txs Tomball parkway that store needs a total make over.. Management at Kroger in Jonesboro Arkansas is not conducting themselves professionally when it comes to their employees.
The whole month of December, employees were having their hours slashed substantially. When employees would come to work, management had little to no regard toward the way they would talk to and treat their employees. Those who stood up and tried to get them to re-evaluate how they would treat us and talk to us were fired the next day or two myself included. I sent a note and did not hear back regarding the spoiled food that I continue to purchase at this location.
It happens about one out of every three-five times I purchase groceries. My biggest concern is the large number of elderly that frequent this store.
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